Casino / Mobile
These pages set out how tk99pro operates, what we expect from you, and what you can expect from us — covering account use, transaction records, site content and your rights under this policy. Access and eligibility depend on your local law and the eligible regions we serve.
Our legal framework covers every interaction you have with this platform — from opening your account and linking your bKash wallet, to placing a transaction via Rocket and reviewing your payment history in the account dashboard. We do not operate with a single fixed jurisdiction. Access to tk99pro depends on your local law and the region from which you are connecting. If local regulations restrict or prohibit use of this type of platform, those rules take precedence, and we ask you to confirm that your use is permitted before proceeding. Within the scope of what we can support, we keep records of account activity, payment instructions and wallet-linked transactions so that any dispute can be reviewed against verifiable data. Where we collect and store your information, we handle it consistently with the principles described in our Privacy Policy, which you can read from the linked page in our footer. Our terms do not override local consumer protection rules that apply in your jurisdiction — we follow both. Questions about how these terms apply to your specific situation should be directed to our support team using the contact routes shown on this page.
Our legal policy applies specifically to the areas listed below. Each has a defined boundary so you know exactly where our obligations start and where they end. Read each scope item carefully — especially the distinction between what we control directly and what falls to a third-party provider or your own device and connection.
Our policy covers account creation, login, identity verification steps shown in your account settings, and the suspension or closure of accounts. It does not extend to your device security, browser behaviour or the network you use to connect.
All deposits and withdrawals processed via bKash or Rocket fall within our policy scope. We hold records of each instruction you submit. We are not responsible for delays or errors that originate within the bKash or Rocket networks themselves, outside our platform.
Game content delivered by our studio partners — Pragmatic Play, PG Soft, Bigtime Gaming, CQ9, Joker and Microgaming — falls within our platform scope for availability and display. Rules specific to individual games are set by those studios and published within the game interface.
Links to external sites, services or payment processors outside our configured bKash and Rocket routes are not covered by this policy. If you follow an external link from our site, you leave our policy boundary and the third party's own terms apply.
You hold several practical rights in relation to your account and the data we keep on it. You can request a review of your transaction history at any time — every bKash deposit and Rocket withdrawal instruction you have submitted is logged and accessible through your account's Payment History section. If any detail on your account profile is inaccurate — such as a registered name, contact number or linked wallet reference — you can correct it by navigating to Account Settings and following the update fields shown there. Where a correction requires identity re-verification, the instructions for completing that step are shown in the same section. If you believe a transaction has been recorded incorrectly, raise it with our support team directly — we review each case against the transaction log rather than relying on your account balance alone. You also have the right to ask what data we hold about you and to request its deletion where local law permits. All such requests are handled through the support routes listed on this page.
Open the Payment History section in your account to see every bKash and Rocket transaction you have submitted. Each entry shows the amount, date, method and status as logged at the time of the instruction.
Head to Account Settings to update your contact number, registered name or linked wallet reference. If re-verification is required, the relevant steps are shown inline — follow the fields displayed there.
If a clause in our terms is unclear or you believe a policy has been applied incorrectly to your account, contact our support team with your account reference. We review the account log and respond through the same channel you used to write to us.
You can ask what personal data we hold and, where local law permits, request its deletion. Send the request through our published support contact. We handle each request against the data scope described in our Privacy Policy.
For any question about how our legal terms apply to your account, transaction records or data, reach us through the routes below. We respond through the same channel you use. Availability depends on our current support capacity — we do not publish fixed response windows, but we aim to acknowledge every policy-related message and resolve it against your account record.
Open the live chat widget on any page of the site. Use this route for account-specific policy questions where you need to reference a transaction or account detail in real time.
Send a written policy question or data request to our published support email address shown in the site footer. Include your account reference so we can pull the relevant record immediately.
Our Help Centre, linked from the footer, contains published answers to the most common policy and account questions. Check there first — many access, wallet-linking and transaction-scope questions are answered without needing to contact us directly.
We handle the data collected through your account with a clear purpose: to operate your account, process your bKash and Rocket transactions accurately, and respond to any query you raise with us. We do not sell your account data to third parties. Our cookie policy covers only the cookies used to keep your session active and to remember your payment preferences between visits — details are in the Cookie Notice linked in the footer.
Your account is protected by the login credentials you set. We recommend using a unique password not shared with your bKash or Rocket wallet. If you suspect unauthorised access, change your password immediately via Account Settings and contact support using the live chat route.
We retain account and transaction records for as long as required to resolve disputes, meet any applicable regulatory obligation for the regions we serve, and respond to verified data requests. When retention is no longer necessary, records are deleted or anonymised.
We use session cookies to keep you logged in and functional cookies to remember your configured payment route. No advertising or cross-site tracking cookies are placed without your prior acknowledgement shown in the cookie consent prompt at first visit.
If we update these legal terms in a way that affects your account rights or transaction scope, we notify you via a banner on the logged-in account home or through the email address registered to your account. Continued use after the notice date means you accept the revised terms.
The answers below cover the questions we receive most often about our legal terms, account rights and how our policy applies to bKash, Rocket and data matters. If your question is not here, reach us through the support routes listed on this page.
Yes. Every transaction instruction you submit via bKash or Rocket is logged within our system and falls within our policy scope. We hold a record of each instruction — amount, method, date and status — which we reference if you raise a dispute or request a transaction review.
Access depends on your local law and the eligible regions we serve. We do not make a blanket eligibility statement for every user. You should confirm that using a platform of this type is permitted under the rules that apply where you are located before opening or continuing to use your account.
Send a written data request to our support email address shown in the site footer. Include your account reference number. We review the request against our data retention records and respond through the same email channel. Where local law supports deletion, we handle that through the same route.
Open the Payment History section in your account first and check the entry against what you submitted. If there is a discrepancy, contact support via live chat or email with your account reference and the transaction date. We review it against our server-side log, not just the account balance display.
Reach our support team through live chat or email, referencing the specific clause and your account detail. We review each case against the relevant account log and policy text. We do not resolve policy disputes through the Help Centre alone — direct contact is needed for account-specific matters.
We post a notification banner on the logged-in account home page and, where possible, send an alert to your registered email address when terms that affect your account rights or transaction scope change. The updated terms take effect from the date shown on the notice.