Casino / Mobile
tk99pro collects and uses your personal data only to run your account, process transactions through bKash and Rocket, and keep your session secure. This policy sets out exactly what we collect, why we collect it, and the choices you have over your own information — written plainly so you can read it in one sitting.
When you open an account on tk99pro, we collect the information needed to verify your identity, process your deposits and withdrawals, and maintain a record of your activity. This includes your registration details (name, contact information), login credentials stored in encrypted form, and transaction data tied to whichever payment route you use — bKash, Rocket, or another configured method. We also collect technical data such as device type, browser version and session timestamps to keep your account accessible and to detect unusual activity. We do not collect payment credentials beyond what is needed to initiate a transaction, and we do not store your bKash PIN or Rocket PIN at any point. Transaction reference numbers generated by the payment provider are kept in your account ledger so you can match them against your own wallet history. Data is processed only for the purposes stated in this policy: account management, transaction processing, security monitoring and, where you have opted in, service communications. We do not sell, rent or trade your personal data to third parties for marketing. Access to this platform and the applicability of this policy depend on your local law and the eligible regions listed in our terms.
This policy covers data processed through the tk99pro platform for accounts created by eligible users. It does not extend to external services that you access via links from our site, or to the internal data practices of payment providers like bKash and Rocket — those are governed by their own policies. Below is a plain breakdown of what falls inside and outside our scope.
All data generated when you register, log in, or update your account details falls under this policy. That includes your email address, contact number and any identity documents you submit for verification as required in eligible regions.
Deposit and withdrawal records processed through bKash, Rocket or other configured routes are covered here. We retain transaction reference numbers and amounts in your account ledger; the wallet-side record stays with the payment provider under their own terms.
Your browsing behaviour on the platform — pages visited, games opened, session duration — is collected in aggregate form for service improvement. This data is not linked to identifiable personal records beyond your account session.
External links, payment provider interfaces and any third-party tools operate outside this policy's scope. We are not responsible for data collected by those services once you leave the tk99pro environment.
You have real, actionable rights over the data we hold for your account. Knowing where to go is the first step. Your account dashboard shows the information we hold on record — name, contact details, linked payment method and transaction history. If something is wrong or out of date, you can correct it directly from the account settings page without needing to contact support first. If you want a copy of your full data record, or you believe we are holding data we should not be, raise a request through the support route listed in the section below. We will respond through the same channel. For accounts in eligible regions, local data-protection rules may give you additional rights; the scope of those rights depends on applicable local law, not this document alone. We cannot speak on behalf of local regulatory bodies, but we will cooperate with any process you are required to follow.
Open the Account Settings page to see the personal details and payment information we hold. Your transaction history, including bKash and Rocket reference numbers, is listed under the Transaction History tab.
Update your name, contact number or linked wallet directly in Account Settings. For changes that require identity re-verification, the page will show you the fields and documents needed — follow the instructions displayed there.
If you believe your data is inaccurate or you want to know exactly what we hold, contact our support team via the live chat or email route shown on the Contact page. State your registered account email so we can locate your record.
Account closure requests can be submitted through the support channel. We will confirm what data is retained post-closure in line with transaction-record obligations and let you know the timeline through the same channel.
For any question about this policy — what data we hold, how it is used or how to request a correction — use one of the published contact routes below. We do not maintain a separate privacy team email address; all policy questions go through the same support channels we use for account and payment queries. This keeps your query attached to your account record, which makes it easier to locate and respond to accurately.
Open the chat widget available on the site to submit a privacy question. Reference your registered account email in the first message so the team can pull up your data record without delay.
Send your query to the support email address published on our Contact page. Include your account email, the nature of the data question, and any relevant transaction reference if your query relates to a bKash or Rocket payment record.
The Account Help section of the site contains written answers to the most common data and account questions. Check there first — many queries about what we store and how long we keep it are answered without needing to open a support ticket.
Data security on tk99pro is not a single setting — it is a set of consistent practices applied across your account, your payment records and your browsing session. We use standard encryption for data in transit and access controls on stored account records. Your bKash and Rocket transaction references are stored in a ledger that only your account can view; our team can access records for support purposes but cannot modify them. Cookies are used to maintain your session and remember login state; you can manage cookie preferences through your browser settings. We retain account data for as long as your account is active and for a period after closure as required to maintain transaction records. If you have a question about any of these practices, reach out through the support routes listed above.
All data sent between your device and our servers — login credentials, account updates, transaction submissions — travels over an encrypted connection. This applies whether you are accessing the site on mobile or desktop.
bKash and Rocket transaction references stored in your account ledger are read-only records. They cannot be altered after the transaction is logged, giving you a reliable history to cross-check against your wallet statement.
We use session cookies to keep you logged in and preference cookies to remember your settings. Manage or clear these at any time through your browser's privacy settings; clearing session cookies will log you out of your current session.
Active account data is retained for the life of your account. After closure, transaction records are held for the period required under applicable rules; other personal data is deleted or anonymised once that period expires.
These questions cover what real account holders ask about data, cookies, records and their rights under this policy. If your question is not here, reach us through the support channels listed in this page.
We collect the details you enter at registration — name, contact number and email — along with identity documents where verification is required for eligible regions. Once your account is active, we also collect login session data and transaction records for deposits and withdrawals made through bKash, Rocket or other configured routes.
We do not sell or rent your personal data to third parties. Data may be passed to payment processors like bKash and Rocket solely to complete a transaction you have initiated. We do not share account data with advertisers. Any sharing is limited to what is needed to run your account or comply with applicable legal requirements.
Yes. Your full transaction history — including bKash and Rocket reference numbers, amounts and dates — is visible in the Transaction History section of your account dashboard. These are read-only records; if you spot an error, contact support with the reference number and your account email.
Most details can be edited directly in Account Settings after login. For fields that require identity re-verification — such as a name change — the page will display the documents needed and the steps to follow. You do not need to contact support first unless the field is locked.
Transaction and account records are retained for a defined period after closure to meet record-keeping obligations. The exact period depends on applicable local rules. Other personal data — such as preferences and session history — is deleted or anonymised once the account is fully closed and the retention period has elapsed.
The policy applies to all accounts on the platform, but the specific rights available to you depend on your local law and the eligible regions listed in our terms. If local data-protection regulations give you additional rights beyond what is described here, we will cooperate with those requirements when you raise a request through our support channel.